Get in touch with our team for further info about confirmed departures and tours.
Hygiene Safety Regulations for all our Customers
Hygiene Safety Regulations for our Staff
Safety Regulations by our office
All important & usefull information can be found by clicking HERE
Please contact us – you can still decide to postpone your holiday or cancel and receive a voucher equal to the amount you have already paid, as per legal guidelines. This can be used as part of full payment for a new reservation and is valid for one year from the date of issue.
Absolutely, you can change the dates of your stay at any time.
In order to protect, defende, support and safeguard all Italian business operating in tourism, due to the tragic economical damages that the Corona Virus has caused to the country, The Italian government officially issued in March 2020 the legislative decree n. 28 art. 1463 c.c to regulate the reimbursements required to Italian Operators for tourist packages and tourist reservations.
According to the official Italian law, all reservations can be postponed to other dates or can be refunded by the operators in the only form of a credit voucher corresponding to the 100% value spent for future use within a year from the issue date. The Voucher may be used for tours of the equal value or more.
The voucher is transferable. It cannot be exchanged for a refund nor converted into cash. It may be used only once. The voucher is valid for 12 months after its date of issue and can be used for a new reservation for the 2020 or 2021 season. Should the cost of the new reservation be lower than the value of the voucher, the difference cannot be refunded nor can it remain valid as a voucher credit. We will, nevertheless, assess each request on a case by case basis in order to find the best solution for our guests, and in most cases we should be able to allow the voucher to be used by another family member or friend.
Message from our CEO Irene Chimenti 9.03.20
COVID-19 is impacting our country, our businesses and our community. We make the difficult decision to cancel a trip with traveler safety paramount in mind, compliance with laws and medical guidelines, and the best interests of the traveler experience at heart.
It's a gut-wrenching time for all of us. It's devastating for our people, employees, and local communities , not to mention our business. We know it's also incredibly frustrating and disappointing for you as a traveler too. This is a hard time for all of us, with a once-in-a-century global pandemic. There are no playbooks on how to handle something like this in the travel industry, but rest assured that we aim to do the right thing for all our stakeholders - with travelers forefront, but also including our valuable employees and guides who have worked so hard in these past years and are risking to loose their jobs and also all the local communities that are impacted by tourism.
We are a small, locally owned and operated business. We have limited funds which have already committed to hotels, employees, and local transportation partners etc. We know tensions are running high, and we share your concerns. We urge our entire global community to think and act like a community, supporting each other, giving the benefit of the doubt, and empathizing with the struggles of others. Here at Italy on a Budget we are very stressed and worried about the whole situation as we don't know if our business will get through this hard time. For this reason we can only offer you the possibility to hold your reservation and reschedule it to a later date and tour. Whether it’s next week, in a month or a year, we WILL travel again. Do not cancel your trip, change date, save Tourism, Save our business. I also take a moment to thank personally all customers who have been working with us in moving their bookings and I hope many others will do the same.
For those clients who are enquiring about their bookings unless we receive advice on the contrary, we will continue to operate our summer schedule as planned keeping the safaty mesures required.
As we know the difficult time both the traveler and the operator are living, for those direct bookings we will give you an extra 20% credit on top of what you have paid to use to upgrade your tour or add extra activities or book more tours.
This is time to collaborate .... we appreciate your support in keeping the booking and we will be happy to reward you.
Buy your voucher today to get a 20% credit more to use for your future booking with us. Plan ahead, soon or later your trip to Italy will happen!