FREQUENTLY ASKED QUESTIONS
I am older than 39, can I still join your tours?
We are a tour company for students and backpackers and we mainly target to 18 to 39's because we are specialised in the youth travel market. All our tours are designed for younger travelers. They can be more fast-paced, budget-minded, and includes activities for travellers to meet and have fun with other young passengers from all parts of the world! We are not strict with the age limit and people older than 39 BUT younger than 45 are always welcome as long as you are young in heart and have no walking disabilities and are happy to be with younger people. Our brand is designed around this unique experience geared toward younger travellers, so only passengers that fit this demographic travel with us.
I’m having difficulties with my credit card when making the booking. What should I do?
Don’t panic! The first step is to speak to your bank. All purchases made on our website will appear as purchases being made in Switzerland as our website booking provider is a Swiss-based company, so be sure your bank is aware you will be making Swiss purchases to avoid having your payment flagged as possible fraudulent activity. If you cannot resolve the problem with your bank, you should email firstname.lastname@example.org immediately so we can proceed you with a manual booking.
I am trying to book a trip, but the date it is no longer showing up on the site. What does this mean?
This could either mean that the tour is sold out or that it is no longer possible to book the date online due to the cut off time. If you are interested in a specific departure date e-mail email@example.com and we will be happy to let you know if we still have available spots for that tour.
Are the hostels safe?
The hostels we collaborate with are very safe in fact in each room you can find a personal locker where you can store your valuable objects and bags. You just need to bring your own lock or sometimes you can hire it directly at the reception.